One order, several handovers
Keep the shipment status close to the work.
An order marked ready in the warehouse may still be waiting for a driver. A delivery attempt may fail before customer service hears about it. We connect those events with the relevant order and build views that distinguish what is planned, what has happened and what still needs action. The result is a shared operational picture based on the updates your teams and systems provide.
Start with the shipment status your team most often has to verify through a call or message.
Logistics application development
Connect the warehouse, dispatcher and driver.
Build tools around actual order movements, field conditions and operational responsibilities.
Talk through your requirementsDispatch and driver applications
Give dispatchers a workspace for assigning jobs and following delivery progress. Driver apps can present job details, collect status updates and record proof of delivery or a reason a delivery could not be completed.
- Delivery job assignment
- Driver status updates
- Proof of delivery
Warehouse task management
Connect receiving, picking, packing and stock movements to the orders behind them. Develop scanning workflows and device connections where needed, with checks for missing items and movements that require confirmation.
- Picking and packing tasks
- Inventory movement records
- Barcode scanning workflows
ERP, store and carrier integrations
Exchange order and shipment records with existing business software and delivery partners. Define common references, update timing and how duplicate or conflicting events are handled across systems.
- ERP and store connections
- Carrier data exchange
- Order and stock synchronisation
Shipment and exception reporting
Bring warehouse and delivery events into views for dispatch, customer service and operations teams. Show waiting stages, failed attempts and unresolved tasks with the order history needed to investigate them.
- Shipment status views
- Delivery exception queues
- Warehouse and delivery reports
Example: a failed delivery attempt
Send the exception back with the shipment context.
A driver unable to complete a delivery could record the reason against the assigned job. That update would create a dispatch task with the order reference and previous events attached. Dispatch could arrange the next action and expose the relevant status to customer service, without asking the driver to repeat the details.
- Distinguish assigned, attempted and completed deliveries.
- Define which updates can be captured without a connection.
- Keep each unresolved exception assigned to a responsible team.
- PrepareWarehouse staff confirm the order is ready to leave.
- AssignDispatch assigns the job to a driver or carrier.
- ReportThe delivery outcome and supporting details reach the order record.
- ResolveDispatch confirms completion or arranges the next action.
Illustrative delivery workflow. Status visibility depends on the events captured by your staff, devices and connected carriers.
From operating floor to field use
Test the handover, including the difficult cases.
Devices, connectivity and late updates matter as much as the screens used in the office.
Trace a shipment
Follow an order through warehouse preparation, assignment and delivery. Identify status changes, source systems, devices and who acts when stock or delivery information is missing.
What you leave withOrder and shipment workflow mapBuild and test the connections
Develop staff tools, driver journeys and integrations together. Check partial orders, duplicate events, delayed synchronisation and the connectivity conditions expected during field use.
What you leave withTested warehouse-to-delivery workflowsPlan operational rollout
Prepare staff guidance, device setup and integration monitoring. Agree who handles support requests, failed data exchanges and exceptions during the transition to the new tools.
What you leave withTeam rollout and operations plan
Can you connect our ERP, warehouse software and carriers?
We assess the APIs, files and events each system makes available. The integration plan defines order identifiers, the direction of each data exchange and how often records update. It also shows staff where to find failed exchanges that need follow-up.
Can the driver app work without a mobile connection?
Offline behaviour can be included where the workflow requires it. We define which job details are available on the device, which updates can be stored locally and how they synchronise later. Conflicting or repeated updates need explicit handling when the connection returns.
Do we need to replace the logistics systems we already use?
Not necessarily. A driver app, dispatch workspace or integration may address the missing step. We review the existing systems first and identify whether they can continue owning orders, inventory and shipment records while the new tools support the handovers.
Your next step
Which shipment update is hardest to find?
Tell us where order information stops reaching the next team, and which systems or devices are involved.